Thursday, September 22, 2005

Google called arrogant

Walt Mossberg calls Google "arrogant" and rightly so, imho, for GMail.

"I'm sure Gmail will get better and better, and will eventually adopt the new programming techniques that allow desktop-like ease of use. But I'm not sure Google's arrogance will ever make room for user preferences on things like folders or ads, or how emails are grouped."

I doubt if all groups in Google are following the good new product design practices that Microsoft and other companies have adopted over the last 5 years or so. Did they conduct any need analysis? (Does anyone need the Desktop bar?) Are they doing any usability analysis? (GMail)

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